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Business Office Director

Position Title:

Business Office Director






Executive Director


Concierge /Receptionist staff

SUMMARY: This position is responsible for coordinating and managing financial operations for the Community. Responsibilities include but are not limited to: ensuring the proper implementation of sound internal controls; interfacing with the Executive Director and the Department Managers to effectively manage the budget and help identify financial areas which may need attention; identify and implement procedures which will enhance the fiscal operations of the Community; generation and maintenance of accurate financial statements and accounting records.


  • Prepares Residency Agreements for new residents and reviews contracts with them to obtain signatures.
  • Coordinates move-in process with other departments to ensure proper paperwork is obtained for move-in contract.
  • Oversees preparation and maintenance of resident files, records and reports following all Federal, State and local regulations.
  • Prepares and monitors all monthly resident billing and collection processes utilizing established policies, procedures and tracking systems.
  • Manages all aspects of accounts receivable and oversees cash controls including the depositing and posting of checks receipts.
  • Interfaces with residents on billing/collection issues.
  • Monitors and oversees the processing of accounts payable.
  • Ensures appropriate GL code assignments of departmental expenses and supporting documentation is executed and maintained.
  • Ensures the payment of insurance, real estate taxes and related reporting requirements.
  • Prepares and enters journal entries and maintains appropriate sub schedules for Balance Sheet accounts.
  • Prepares Management reports, include but not limited to monthly discount credits, level of are reports, annual rate increases etc.
  • Maintains resident, vendor and financial accounting files.
  • Participates in quality assurance meetings and any other meetings as assigned.
  • Supervises the reception and concierge staff.
  • Performs other related duties as assigned by management.


  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training reception staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
  • Certificates, licenses and registrations required: n/a
  • Computer skills required: (Accounting Software (Sage Intact) Database Software (Eldermark); Internet Software; Spreadsheet Software (Excel); Contract Management Systems; Inventory Software; Order Processing Systems; Project Management Software; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software.
  • Ability to communicate effectively in writing and verbally in the primary language of the residents.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use accounting and payroll software.
  • Must demonstrate an interest in working with a senior population.
  • Interacts with guests, residents and staff in a courteous and friendly manner.
  • Responds promptly to resident needs.
  • Supports organization's goals and values.
  • Balances team and individual responsibilities.
  • Manages people effectively by taking responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; improves processes, products and services.
  • Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.
  • Must be detail oriented and complete tasks accurately.


  • Proven experience as an Office manager, Front office manager or Administrative assistant
  • Knowledge of office administrator responsibilities, systems and procedures
  • Proficiency in MS Office (MS Excel and MS Outlook, in particular)
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills in a fast-paced environment
  • A creative mind with an ability to suggest improvements.


  • Occasionally required to stand.
  • Occasionally required to walk.
  • Frequently required to sit.
  • Frequently required to utilize hand and finger dexterity.
  • Continually required to talk or hear..
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Works primarily indoors in a climate-controlled setting.
  • Possible high stress levels in relation to working under deadlines and within budget constraints.

Job Type: Full-time

Pay: From $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Limerick, PA 19468: Reliably commute or planning to relocate before starting work (Required)


  • Administrative experience: 2 years (Preferred)

Work Location: One location

  • Health insurance


Connect With Us

TriCounty Area Chamber of Commerce

152 East High Street, Suite 200
Pottstown, PA 19464

Phone: 610.326.2900