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Customer Service Representative - Branch - Berks County Region

Posted: 01/22/2023

Diamond Credit Union is looking for full-time Customer Service Representatives who deliver an "All-Star" member experience to our friends and neighbors in the community. Our Customer Service Representatives don't just work for a financial institution; they help make a difference in the community.

All-Stars are team members who get recognized by our members for going above and beyond for them. All-Star Customer Service Representative are employees who make our members feel their experience was exceptional. Our employees believe in doing more for our members and more for our community.

Essential Functions

  • Effectively handle member inquiries, questions, complaints, and conflicts pertaining to their accounts.
  • Support branch development initiativesexecute assigned branch development tactics and meet individual goals.
  • Maintain and deepen current account relationships through cross selling; ability to understand how to present features, the corresponding benefits, and the value our products and services can provide to members with differing needs.
  • Demonstrate an excellence in service; the ability to meet and exceed members' expectations.

Required Skills/Abilities

  • Demonstrated dedication to positive, member-focus service.
  • Strong verbal communication
  • Excellent analytical and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software.
  • Available to work Thursday until 7:15 PM and Friday until 6:15 PM on a rotation basis.
  • Available to work Saturday between 8:30 AM and 1:15 PM every sixth Saturday.


  • High School diploma or equivalent.
  • Two plus years of customer service experience, preferably within a financial institution.

Diamond Credit Union is an Equal Opportunity Employer.


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TriCounty Area Chamber of Commerce

152 East High Street, Suite 200
Pottstown, PA 19464

Phone: 610.326.2900