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Member Service Specialist

Posted: 04/25/2021

Overview

The Member Service Specialist position will create a positive member experience by assisting members and potential members with their full financial needs. This position will require knowledge of credit union products and services, opening and maintenance of accounts, responding to problems and directing members to the appropriate individuals.

Responsibilities

- Provide an ultimate level of service to members and co-workers in an efficient manner.

- Identify needs and provide solutions for our members.

- Open all types of credit union accounts with focus on deposit products and services.

- Perform various transactions on accounts.

- Strive to attain goals set by management team.

- Attend job-related meetings, conferences, seminars and training courses as needed.

- Display a willingness to learn about our credit union, current data processing system and general office procedures.

- Perform a variety of miscellaneous tasks which may include typing, filing, answering phone calls and other duties as assigned.

- Complete job duties in compliance with policies and procedures established by the Board of Directors under the rules and regulations set by the National Credit Union Administration (NCUA), Financial Crimes Enforcement Network (FINCEN) and the state of Pennsylvania.

Qualifications

- High school diploma or equivalent.

- Minimum one year experience in a sales or financial environment.

- Exceptional problem solving and critical thinking skills.

- Strong computer skills.

- Excellent communication and interpersonal skills.

Job Type: Part-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Physical Setting:

  • Office

Schedule:

  • Monday to Friday
  • Weekends

COVID-19 considerations:
We are following the CDC guidelines for COVID-19. Employees and members are required to wear a mask

Education:

  • High school or equivalent (Preferred)

Experience:

  • Cash Handling: 1 year (Preferred)
  • Banking: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

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TriCounty Area Chamber of Commerce

152 East High Street, Suite 200
Pottstown, PA 19464

Phone: 610.326.2900