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Customer Service Representative

Posted: 05/27/2021

CUSTOMER SERVICE OPPORTUNITY! Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in sales, not just another job, then come join our team as a Customer Service Representative (CSR)! Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for all sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach. RESPONSIBILITIES * Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products * Follows up on new leads and referrals resulting from telephone, marketing, and email activity * Demonstrates the ability to carry on a business conversation with customers * Prepares estimates and establishes/maintains estimate follow-up procedures * Communicates with customers on order status and changes in the production schedule * Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc. * Identifies and resolves customer satisfaction issues * Establishes and maintains effective team relationships with all support departments * Follows all company policies, procedures, and business ethics codes * Prepares invoices and collects payments, manages accounts receivable. QUALIFICATIONS High school diploma or GED Strong communication skills Proficient computer and internet skills, including Microsoft Office suite Strong organizational and time management skills Previous business-to-business experience a plus Understanding of and experience in the signage industry preferred Basic math skills (adding, subtracting, multiplying, and dividing whole numbers and fractions and converting fractions to decimals and vice versa) Outstanding phone skills BENEFITS Competitive Salary Balanced Work-Life Company Culture 401(K) Direct Deposit Medical Spending and Dependent Care Reimbursement Accounts Profit Sharing Holidays Paid Time Off (PTO) Uniforms Provided Call Bill Wellen at 484-624-4874 or email bill.wellen@fastsigns.com!
 

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TriCounty Area Chamber of Commerce

152 East High Street, Suite 200
Pottstown, PA 19464

Phone: 610.326.2900