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SERVICE COORDINATOR

Posted: 10/30/2022

SUMMARY OF POSITION The Service Coordinator works in a fast-paced, team-oriented environment that works closely with customers and field technicians. The primary responsibility of this position is to schedule service calls in an accurate and efficient manner while maintaining a high level of communication with field personnel. The position requires good telephone etiquette and ability to handle customer calls in a quick, polite, and efficient manner, as well as handle agitated customers. Must be detail oriented with a strong work ethic focused on providing a positive customer experience.

PREFERRED EXPERIENCE
Experience: 3 years in customer service
Education: High School or G.E.D.

JOB INFORMATION
Hours per week: 40
Reports to: Service Manager
Location: Eagleville, PA, 19403
Work Environment: Office

RESPONSIBILITIES
? Answer incoming phone calls for service
? Quickly and efficiently listen to customer request and schedule a service appointment
? Enter appointment in calendar
? Scheduling work for multiple service techs
? Detail and accuracy is critical
? Schedule by geographic area and technician skills/specialty
? Keep good records that are easily accessed by others
? Communication with Field Technician about any question or discrepancy
? Keep accurate track of parts inventory and keep organized and accessible for all staff.
? Accurately research parts
? Resolve customer complaints
? Understand operation of appliances to be serviced
? Provide reports of service call volume
? Communicate customer concerns to Manager as necessary
? Follow all procedures as given and developed
? Assist in development of procedures as requested by management
? Other special projects and duties as assigned

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TriCounty Area Chamber of Commerce

152 East High Street, Suite 200
Pottstown, PA 19464

Phone: 610.326.2900