Insurance Verification Patient Services

Community Health and Dental Care (CHDC) is a non-profit community health center located in Pottstown, PA. We provide the highest quality health and dental care for our patients by utilizing the latest standards and most advanced technology in a professional atmosphere.

• Responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by the Provider and /or health center.
• Verify insurance information for new patients and referrals.
• Update insurance information for existing patients.
• Call to obtain pre-authorization for recommended services and procedures.
• Explain to patients what their financial responsibilities will be.
• Answer questions related to billing and insurance.
• Support ancillary departments with insurance verification as needed and/or assigned.
• Perform all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
• Perform other related duties as required or assigned.
• Adheres to the organization’s mission, vision, and values.
• Adheres to the organization’s policies regarding time and attendance.
• Complies with accepted dress code and maintains a professional image.
• Demonstrates reliability and trustworthiness.
• Manages time and other resources to meet established goals within the agreed upon time frames.
• Demonstrates flexibility in the acceptance and completion of work assignments.
• Participates in the department’s performance improvement activities.
• Maintains patient/employee confidentiality in the management of information.
• Observes the Health Care System’s compliance policies.

• High school diploma or equivalent required; Associates or certification preferred.
• Two (2) years medical office experience; insurance verification experience or background required.
• Hybrid, attendance at CHDC site(s) as needed or required.

CHDC is an EOE/Veterans/Disabled/LGBTQ+ employer. For more information about CHDC and its services, visit us online at www.ch-dc.org.