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Night Auditor / Front Desk Agent

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay. The Front Desk/Guest Service Agent is the most visible hotel employee and most frequently encountered. The Night Auditor also performs a comprehensive review of the daily activities ensuring a proper date changeover.

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

1. Register guests and assigns rooms. Accommodates special requests whenever possible.

2. Assists in pre-registration and blocking of rooms for reservations.

3. Thoroughly understand and adheres to proper credit/cash handling policies and procedures.

4. Understands room status and room status tracking.

5. Knows room locations, types of rooms available, and room rates.

6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

8. Knows the location and types of available rooms as well as the activities and services of the property.

9. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

11. Process guest check-outs.

12. Performing cashier related functions.

13. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

14. Uses proper telephone etiquette.

15. Uses proper mail, package, and message handling procedures and record details in the Package Log. Advise guest of any messages, mail, faxes, etc. received for them.

16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

17. Attends department meetings.

18. Knows all safety and emergency procedures, Is aware of accident prevention policies.

19. Maintains the cleanliness and neatness of the front desk area.

Job Types: Full-time, Part-time

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

COVID-19 considerations:
Our hotel is dedicated to ensuring the safety and health of all our employees and guests and as such, we are currently following all brand, local, state, and federal guidelines.

Application Question(s):

  • What are your salary/wage requirements?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Shift Availability:

  • Overnight Shift (Required)
  • Night Shift (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

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TriCounty Area Chamber of Commerce

152 East High Street, Suite 200
Pottstown, PA 19464

Phone: 610.326.2900