Technology Support Specialist

About us

STCNtech is a small business in Pottstown, PA. We are customer-centric, collaborative, supportive and our goal is to provide our clients with the leadership and service necessary to make technology an after thought..

Our work environment includes:

• Remote Work Days
• Growth opportunities
• Casual work attire
• On-the-job training
• Flexible working hours

We are looking for a Technology Support Specialist to join our team and provide technical assistance to our customers. The ideal candidate will have a strong background in customer service and be able to troubleshoot and resolve customer inquiries quickly and efficiently. The Support Specialist will also be responsible for assisting our clients with first-level technology support needs. This position is hybrid, with some work being done from home, some time will be spent in our Pottstown office, and some hours will be on-site with clients.

This is an excellent opportunity for someone with a base technology skill level who is looking to grow their technology skills and experience with a small but growing managed services provider. The position starts as part-time, but as we grow will become a full-time position.

Training is offered on the technologies and skills required for the job.

Responsibilities:

• Respond to customer inquiries and help desk tickets in a timely manner via phone and email.
• Provide both remote and on-site technical support for customers as needed based on STCNtech's Service Level Agreements.
• Troubleshoot customer issues and provide solutions.
• Maintain customer records and document customer interactions.
• Keep up to date with product information and changes.
• Provide technical training to clients as needed.

Skills/Technologies to be familiar with:

• Great customer service and communications skills.
• Microsoft Office 365 and Google Suite applications, both desktop and web variants as applicable.
• Online meeting platforms such as Microsoft Teams, Zoom, Google Meet.
• Microsoft Windows 10/11, MacOS, ChromeOS
• Basic understanding of how cloud file sharing works (as compared to on-premise)
• Basic understanding of networking (TCP/IP, Windows permissions, Active Directory, 802.11xx wireless)
• Windows server/Active Directory familiarity
• Experience with Azure/Entra/Remote Desktop Workspaces a plus.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Weekdays

Application Question(s):

• Is your commute to Pottstown less than 30 minutes?

Experience:

• Help desk: 1 year (Required)
• Windows: 2 years (Required)
• technical troubleshooting: 2 years (Required)
• Office 365: 2 years (Required)
• Google Suite: 2 years (Preferred)

Ability to Relocate:

• Pottstown, PA: Relocate before starting work (Required)

Work Location: In person