This first in a series of “Refresh Fridays” will focus on the foundation of creating a customer service culture. Sam Iorio, Trainer & Executive Coach, Dale Carnegie, will present on how applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. Customer satisfaction stems from a series of interconnected causes and disciplines, and customer loyalty drives profitability and growth.
Friday Jan 27, 2017
8:30 AM - 10:00 AM EST
Friday, January 27
8:30 - 10 AM
Chamber Office
152 E. High St., Suite 360
Pottstown, PA 19464
No Charge
Members Only
Kitty Papp, 610.326.2900
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TriCounty Area Chamber of Commerce
152 East High Street, Suite 200
Pottstown, PA 19464
Phone: 610.326.2900